Plumber Keperra FAQ
Here are the questions we hear most often, grouped by theme, with straight answers rather than sales talk. If yours isn't on the list, Plumber Keperra carries the full service list on its home page, or call and ask.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
A few details help when you ring: your street, what the plumbing is doing, and how long it has been doing it. Photos on your phone are worth more than any guess over the phone.
Pricing and Booking Questions
Money questions first, because they shape every booking we take:
Call (07) 3067 4274How is pricing worked out for a plumbing job?
You get a fixed quote before any work starts, so the price you approve on paper is the price you pay, and card or EFTPOS on site settles it when the job is done.
Can I pay by card on the day?
Yes, card and EFTPOS payment on site is how nearly every job settles, and the receipt is sorted before our plumber packs up the van and heads off down the driveway.
How far ahead do I need to book a visit?
Call early and we'll do our best to get a plumber to you the same day where we can, and anything that can wait is slotted into the week's run.
Which suburbs do you cover?
We work Keperra and the suburbs around it, including Arana Hills, Everton Hills, Mitchelton, Enoggera and The Gap, all on the regular weekly run our vans already make.
Service Questions
This is what the vans carry and what the licence covers, from a dripping mixer to a full drain clear:
Call (07) 3067 4274Do you do gas work as well as water plumbing?
Yes, gasfitting sits under QBCC No: 15024607 alongside the water side of the trade, so a heater bayonet point and a tap repair can share the one booked visit.
Can you find a leak hidden under a floor?
Yes, leak detection is part of our plumbing work, and we trace damp patches, climbing bills and mystery drips back to the pipe at fault before anyone opens a floor.
Do you replace hot water systems or only repair them?
Both, because a failing tank gets tested first and repaired where it makes sense, and a unit past parts gets a full replacement sized to the house and its hot water use.
Can you clear tree roots out of a sewer?
Yes, roots in a house sewer are routine drainage work for us, and a camera run afterwards confirms the line is flowing freely from the inspection point out toward the boundary.
Emergency Questions
Emergencies are where the phone earns its keep, and the first minute matters more than the last:
Call (07) 3067 4274What should I do first if a pipe bursts?
Turn the water off at the meter, then call (07) 3067 4274, because stopping the flow first means less water goes through the house while a plumber is on the way to you.
What if I can smell gas inside the house?
Leave the property and call us from outside, and don't flick switches or light flames on the way out, because a spark near a gas leak is the danger that matters.
Does an overflowing toilet count as an emergency?
If water is coming out of the pan or the sewer is backing up, act urgently and ring us, since a blocked loo becomes a health problem before anything to do with plumbing.
Should I turn the water off at the meter before calling?
Yes, if you can reach the meter safely, because a stopped supply keeps the damage down, and you can describe what's happening to us while it stays off at the boundary.
Questions About Local Conditions
From the clay drains under the old Housing Commission streets to the creek, this is what the suburb itself does to plumbing:
Call (07) 3067 4274Why do drains block so often in the older streets here?
Many fifties-era cottages still run their original glazed clay drains, and granite grit washing through open joints gives roots an easy way in, so repeat blockages are common until the line is cleared or replaced.
Which streets near Kedron Brook are flood prone?
Council's 2022 creek flood mapping includes a handful of properties on Burdon Street, Duggan Street, Babinda Street and Avington Street, so those drains feel a big storm first when the rain sets in.
Who owns the water and sewer pipes in the street?
Urban Utilities maintains the water mains and public sewers under the street, while everything from the boundary back toward your house is yours to keep in repair as the owner.
How do I book a plumber in Keperra?
Call (07) 3067 4274 and tell us what's going on, and we'll set a visit with the price agreed before any work starts in Keperra and the suburbs nearby, same-day where we can.
